All Sales are Final. There shall be no returns or exchanges except pursuant to the express warranty provisions hereof. Vaporfection warrants to the original purchaser of its products that its products (excluding glass parts) when subjected to ordinary and intended use, will be free of defects of materials and workmanship for a period of thirty-six (36) months for the viVape 2 and twenty-four (24) months for the miVape after your purchase. Glass parts are warranted to be free from defects of materials and workmanship for ten (10) days.
If there is a problem with the product(s) you have purchased, you must notify us of the problem, in writing, within forty-eight (48) hours of receipt of your purchase. We will repair the unit free of charge for a period of thirty-six (36) months for the viVape 2 and twenty-four (24) months for the miVape from the date of your purchase, provided that the damage or malfunction is not the result of ordinary wear and tear and that the unit has not been tampered with, damaged, dropped, subjected to uses other than those for which it is intended, or opened by an unauthorized person. Otherwise, you are responsible for the cost of all shipping, replacement parts, and labor required to repair the unit. You are also responsible for these charges if the unit is determined by us in our sole discretion to be functional or not defective. Repairs or replacements for products after the 12 month period has expired shall be at your expense. We will provide you with an estimate of the cost for the work to be performed and must receive your authorization and payment prior to commencing work. If we do not receive a response from you within ten (10) business days of providing you with the estimate, the unit will be returned to you without the repairs having been performed.
If you experience a problem with your product(s) and desire to have us repair or replace it, which shall be in our sole discretion, you must contact us at email@example.com to receive a valid Return Merchandise Authorization (RMA) number. We are not responsible for items sent to us that are not in compliance with the terms of this warranty. No returns of any type will be accepted without a valid RMA number. RMA numbers are valid for ten (10) business days after issue, and the defective or non-functional unit must be received in our facility within fifteen (15) days from the date of issue. RMA numbers will not be extended or reissued.
Your RMA number must appear clearly on the shipping label on the outside of the return shipment. A letter or copy of your email stating your name, order number, item model, and serial number (if applicable), and nature of the problem must be placed inside the return shipment, which shall be shipped to us at your cost. Upon approval, you will receive instructions on how to proceed with returning the unit to us. We must receive the damaged or malfunctioning unit prior to sending any replacement. Your authorized return may be processed, repaired, and shipped within 5-7 business days after receipt by us.
We are never responsible for lost, stolen, or damaged packages nor unauthorized returns, whether shipped by your or by us. All unauthorized returns will be refused for delivery. All authorized returns should be shipped via a carrier that provides shipping tracking numbers. For your protection, we strongly recommend that you fully insure your returned shipment against loss or damage. When shipping a defective unit to us, only include the actual unit itself, absolutely no accessories, power cord or original box.
The terms of this warranty may be modified at any time. For the most current and up-to-date warranty information, please check our website. In no event shall Vaporfection, its parent company, agents, assigns, or other affiliates be liable for any and all damages and/or expenses incurred by you relating to your use or misuse of Vaporfection products, whether those damages and/or expenses are special, consequential, indirect, incidental, punitive, or otherwise, whether arising out of contract, tort, statute or otherwise. You accept sole and full liability for usage of the products. It is your sole responsibility to ensure that your use of the products is in conformity with all relevant laws and ordinances. Vaporfection does not authorize any person or entity to create for it any obligation or liability in connection with the products.