Technical Questions back to top

How often do I change my whip?

Never, if need be you can clean/replace the screen every 6 uses.

How is Vaporfection different from the Volcano?

The Volcano isn’t equipped with a wand delivery method. Also, Vaporfection’s units are virtually silent, while Volcano’s units are compressor-driven. Our vaporizers are the most technologically advanced on the market, not to mention they’re discreet and are widely accepted in the industry.

What’s the difference between the standard Aqua Vape and the large Aqua Vape?

The large Aqua Vape is approximately 7.5 inches and the small Aqua Vape is approximately 5 inches, they both work the same except the larger one is for heavier use.

How high does the temperature reach?

We have factory settings which don’t allow our units to exceed 500 degrees, due to the fact that vaporization does not need such a high temperature and would defeat the purpose of vaporization.

What kind of glass elements do you use?

We use a special, patented heating element, totally tungsten glass enclosed; this includes a powerful 700 watt power supply which can be operated on a universal current.

What is Vapor Sense™?

At Vaporfection, we’re always thinking of new ways to improve the herbal delivery experience, which is why we added Vapor Sense™ to the viVape™. The viVape™ is equipped with automatic temperature-sensing technology, featuring a digital microprocessor temperature controller directly wired to a thermo coupling temperature sensor.

Our exclusive ‘set it and forget it’ feature is something our customers rave about; our vaporizers also have an auto shut-off and cool-down feature so you always have peace of mind. The viVape™ vaporizer can be used in any country in the world; it’s electrically compatible with 110/240 voltage for universal use. For more information on Vapor Sense technology, click here.

Do the vaporization methods have different effects?

The methods have similar effects but different uses. With the bag, you are able to detach it from the device and use it as portable inhalation. You can leave the vapor in the bag for up to two hours.

What is Vapor Glass™?

Our patented technology in which the placement of the heating element is perfectly centered inside the heating chamber, combined with our glass whip/wand, and our unique mouth adapter. Our optional Aqua Vape also utilizes Vapor Glass technology.

What is the best temperature setting for herbal vaporizing?

We recommend 335 degrees Fahrenheit, the default setting. If you’re getting weak vapor, you should increase the temperature; if the vapor is too intense, you can decrease the temperature.

The device is touch screen, does it require heat touch similar to the iPhone?

No, you use your fingernail to operate it.

Does the device get extremely hot?

It will feel warm to the touch. Do not place anything on top of the device while in use. There is also an automatic shutoff timer that you can use.

What kind of heating element do you use?

Our vaporizers use a borosilicate glass heating element.

How long does your vaporizer take to heat up?

Vaporfection takes 2 minutes or less to reach the optimal heating temperature.

How can I maximize the lifetime of my heating element?

It’s important to always remove the whip from the heating chamber when not in use. When you’re finished using the Vaporfection unit, turn off the unit and wait for it to shut down per instructions. There is an automatic shutoff timer that you can set as well.

How will I know when my Vaporfection unit is ready to be used?

Your Vaporfection unit will automatically heat to the optimal heat setting. When it is ready, the numbers on the touchscreen will turn green and the LED light will illuminate.

What herbs can I use with my product?

Please see flyer enclosed with your Vaporfection unit for a list of recommended herbs.

How do I clean my unit?

The unit is virtually maintenance-free. The glass accessories will need to be washed with our recommended website solution. Click here for more information on cleaning the glass accessories as well as the Aqua Vape.

How does a glass on glass vaporizer work?

Vaporfection utilizes a method of heating tobacco and/or other herbal plant material at a level well-below the point of combustion. Cutting out the combustion process, our glass on glass vaporizers will pass hot air through your material substantially reducing, maybe even eliminating harmful effects such as: the inhalation of carbon monoxide, tar, noxious gas and other carcinogens. Vaporfection produces pure vapor, eliminating smoke, which is harsh and harmful to your throat and lungs.

Why are glass vaporizers better than plastic vaporizers?

There are various reasons why a glass vaporizer is better than a plastic vaporizer. To begin with, glass is far healthier than plastic. Many people suspect that plastic may give off toxins when heated to a certain degree. Glass vaporizers are also easier to clean, more durable, and last longer than a plastic vaporizer. Plastic can warp, reducing the efficiency of the machine and the quality of the vapor produced.

What is the vaporization process?

The vaporization process works by gently heating herbs using a heating element set to a specific temperature. When using other methods of smoking, such as burning herbs or tobacco, temperatures can reach up to 1,200 degrees, which results in the inhalation of many unwanted carcinogenic toxins. When using Vaporfection’s units, you are only releasing the active elements that you want, therefore eliminating unwanted toxins, making vaporization the healthier approach.

What are the benefits of vaporization when compared to direct inhalation?

The number one benefit of using Vaporfection is that there is no smoke. Again, when using Vaporfection, you are only releasing the active elements that you want, eliminating toxins and producing vapor, which is less harsh. Overall, you are getting more of what you want and less of what you don’t need.

What is a whip?

The whip is a tube that plugs into your Vaporfection unit, used to directly inhale the vapor. You must use it to inhale the vapor.

Is there a setup process or additional parts required?

No, everything will be ready to use right out of the box. Simply plug your Vaporfection unit into a power source and follow the directions provided to you. There is also an instructional video that you can watch, available here.

What material is the whip made out of?

Vaporfection uses a whip made of medical grade silicone tubing, making it 100% safe.

What is the bag or balloon?

This is another option available to use with your Vaporfection unit. The balloon is a bag used to inhale vapor, similar to the volcano vaporizers.

How do I clean the bag?

You do not need to clean it.

How often do I replace the bag?

The bag is good for up to 150 uses.

Can I use a different bag?

Yes, any bag used for vaporization will work.

What comes in the viVape™ box?

1 viVape™
1 Power Cord
2 Custom Tapered Bags
1 Medical Grade Hose (3 Feet)
1 Wand/Whip Herbal Glass Container
1 Glass Mouthpiece
1 Vapor Valve
6 Screen Replacements
1 Stir Stick/Screen Replacement Tool
2 Medical Grade Tie Wraps
1 Owner’s Manual
1 Warranty
1 Owner Registration Card

Does the LED light have anything to do with the function of the unit?

No, the LED light is there to simply let you know that your unit has reached the target temperature.

Return Policy Questions back to top

What is your return policy?

Our return policy can be viewed here.

Troubleshooting Questions back to top

How often do I change my whip?

Never, if need be you can clean/replace the screen every 6 uses.

I just got my Vaporfection and it won’t turn on. What do I do?

Contact us and we will ship you a replacement upon receiving the unit. We will send you a return label so you don’t have to pay for shipping.

My Vaporfection is not getting power, what should I do?

On the back of the unit where the plug receptacle is located, there is a fuse compartment in it. Pull it out and check the fuse. If it is blown, replace with the spare provided in the box.

I dropped my Vaporfection and now it doesn’t work, will you replace it?

No, but we can repair it. Contact our customer service department and they will provide you with the necessary instructions.

What is the best temperature setting for herbal vaporizing?

We recommend 335 degrees Fahrenheit, the default setting. If you’re getting weak vapor, you should increase the temperature; if the vapor is too intense, you can decrease the temperature.

The device is touch screen, does it require heat touch similar to the iPhone?

No, you use your fingernail to operate it.

Does the device get extremely hot?

It will feel warm to the touch. Do not place anything on top of the device while in use. There is also an automatic shutoff timer that you can use.

How do I clean my unit?

The unit is virtually maintenance-free. The glass accessories will need to be washed with our recommended website solution. Click here for more information on cleaning the glass accessories as well as the Aqua Vape.

Website Questions back to top

How do I become a Distributor/Dealer?

To inquire about becoming a Distributor/Dealer, please click here.

Are you affiliated with a charity?

As a company, Vaporfection views our team as good community citizens. We are currently in the process of selecting a charity affiliation.

How do I submit a testimonial?

If you are completely satisfied with your Vaporfection unit, please submit your testimonial to testimonial@vaporfection.com.

Why should we choose Vaporfection over competitors?

At Vaporfection, we strive to use cutting-edge technology to deliver our customers the best products available. We stand behind our product 100% and want to make sure each customer is completely satisfied. We have excellent customer service and support and offer lengthy warranties on all of our products.

I currently own the first generation Vaporfection, how have you improved the product?

The new Vaporfection has been completely re-engineered and is an improved version of your current unit. Dual-delivery methods coupled with a touch screen are only a few of the new and innovative features of Vaporfection’s new product line.

Ordering Questions back to top

Do you sell parts separately?

Yes, visit the accessories page to see parts that are available for order.

What methods of payment do you accept?

We accept all major credit cards and also offer a special financing plan.

Where can I purchase a Vaporfection unit?

You can purchase your Vaporfection units online or from one of our local distributors.

How do I find a local reseller that carries Vaporfection products?

Please visit the distributor section of our website for Master Distributor locations who in turn can provide you the contact details for your local reseller. Also, visit your local herbal products reseller and mention Vaporfection by name.

What is the shipping process?

Orders placed Monday – Friday before 1:00 PM EST will be processed the same day.  Any orders placed over the weekend will be shipped out on Monday.  Shipping will depend on the options you choose at checkout.

Do you handle international orders?

Yes, we will ship internationally.

Is your website secure?

Yes, we use the most up-to-date Secure Sockets Layer (SSL) security.

Warranty Questions back to top

Is there an extended warranty available?

Yes, our full extended warranty details can be viewed here.